Terms & Conditions
Effective Date: 21/06/2025
At Innovobay, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
Service Agreement Details
Scope of Services:
Innovobay offers digital marketing services including (but not limited to) website design, SEO, content creation, social media management, email marketing, and online advertising.
All services will be delivered based on:
The scope defined in the proposal or quote
Timelines agreed upon in writing
Revisions or updates explicitly outlined in the contract
Project Timeline & Delivery:
We commit to delivering projects within the timelines agreed upon, provided all necessary information and materials are submitted by the client in a timely manner. Delays caused by the client may affect the timeline.
Payment Terms:
Payments must be made as per the agreed schedule (e.g., 50% upfront, 50% upon delivery).
Late payments may incur a fee or result in paused service delivery.
All prices are in [Currency] unless otherwise stated.
Revisions & Modifications:
Each project includes a set number of revisions as outlined in your package.
Additional revisions or scope changes may incur extra charges.
Cancellation & Refund Policy:
Cancellations made before work begins may be eligible for a partial refund.
Once the project starts, no refunds will be issued for completed work.
Ongoing services require 14-day notice for cancellation.
Client Responsibilities
Providing Accurate Information:
Clients are responsible for:
Providing accurate, complete, and timely information and materials
Ensuring all content provided does not violate copyright, trademark, or other legal rights
Feedback & Approvals::
Clients must review deliverables promptly and provide feedback within the agreed timeline.
Delayed feedback may result in project delays or timeline extensions.
Platform Access:
Clients must grant necessary access to:
Website CMS, hosting platforms, or analytics tools (when applicable)
Social media accounts or third-party tools needed for service delivery
Legal Compliance:
Clients are responsible for ensuring their website or marketing materials comply with applicable laws, such as GDPR, local advertising regulations, and privacy policies.
Cancellation & Refund Policy:
Cancellations made before work begins may be eligible for a partial refund.
Once the project starts, no refunds will be issued for completed work.
Ongoing services require 14-day notice for cancellation.